International Journal on Science and Technology

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Mastering Change Management in DevOps: Building Agility and Resilience in Enterprise-Scale Implementations

Author(s) Abhishek Sharma
Country United States
Abstract In a time when technology changes at a breakneck pace and competitive disruption is the norm, large enterprises are looking to DevOps for faster delivery, greater efficiency, and innovation that never sleeps. Still, the speed and intricacy of such changes leave businesses liable to a great deal of risk if change-management principles are not embedded in a disciplined fashion. For DevOps–mature enterprises, managing change means more than just letting technology push; it means fundamentally aligning people, process, and governance to support long-term agility and adaptability. This paper investigates this interplay of DevOps and change management, offering an aligned framework for enterprise-level rollouts that reduces risk and increases the value-based certainty and agility.
Leveraging the timeless principles of DevOps – automation, CI/CD, and a culture of co-creation – the paper incorporates central change management practices including open communication, stakeholder involvement, readiness to roll-back, and tracking user adoption. Using Salesforce DevOps as a real-world use case, the report outlines how enterprise companies can establish change management as part of platform rollouts to enable easy feature releases, adhere to governance standards, and achieve strong adoption. Pointers from Jack McCurdy (2023[1]) on Salesforce DevOps Focus also draw further attention to the importance of sandbox testing, setting up the Centre of Excellence (CoE), collaborating communication steps, and post-deployment retrospectives in getting change management to scale proportionately with DevOps pipelines.
By combining literature, industry cases, and best practices, the proposed approach yields concrete results in terms of decreased downtime during subsequent rollouts, increased predictability in experimentations over deployments, and improved resilience to incidents when running systems with a high level of dependability on top of it. The findings reinforce that the path to enterprise transformation and change is not paved with technology alone but cultural maturity, governance integration, and an unwavering commitment to continuous improvement.
This research serves a dual purpose for academia and practice as it consolidates interdisciplinary knowledge of DevOps and change management, articulates a scaling-up approach to complement enterprise-level DevOps with change management, and reveals potential for gaining further resilience through the use of AI, analytics, and self-healing pipelines. The research places change management not as a limitation to DevOps speed but as an enabler – you don’t achieve enterprise-scale digital transformations that are adaptive and sustainable, strategically compatible with the long-term business goals, without seasoned Change Management.
Keywords Change Management; DevOps; Enterprise Agility; Salesforce; CI/CD; Automation; Digital Transformation; Resilience; Continuous Improvement; Stakeholder Confidence; Enterprise Systems; Governance.
Field Engineering
Published In Volume 17, Issue 1, January-March 2026
Published On 2026-01-21
DOI https://doi.org/10.71097/IJSAT.v17.i1.10093
Short DOI https://doi.org/hbkrf9
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