Determinants of Customer Satisfaction in Community Pharmacy Services: A Review of National and International Evidence

Author(s)	Mr. Mahendra K. Singh, Swati Mishra
Country	India
Abstract	Abstract: Customer satisfaction is widely recognized as a fundamental indicator of healthcare service quality and patient-centered care, particularly within community pharmacy practice where pharmacists serve as the most accessible healthcare professionals. Despite the expanding role of community pharmacies in pharmaceutical care, health education, and primary healthcare support, variations in service quality continue to influence patient perceptions and satisfaction levels. In India, specifically in Rajasthan, limited district-level empirical evidence exists to systematically evaluate the determinants of customer satisfaction in community pharmacy settings. Most available studies are concentrated at national or metropolitan levels, thereby overlooking localized healthcare dynamics, professional practices, and contextual service variations.
Keywords	Customer Satisfaction, Community Pharmacy Services
Field	Sociology > Administration / Law / Management
Published In	Volume 17, Issue 2, April-June 2026
Published On	2026-04-07

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