International Journal on Science and Technology

E-ISSN: 2229-7677   •   Impact Factor: 9.88

A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal

Call for Paper Volume 17 Issue 3 July-September 2026 Submit your research before last 3 days of September to publish your research paper in the issue of July-September.
Submit Research Paper Join as a Reviewer

Plagiarism is checked by the leading plagiarism checker TurnItIn

Call for Paper

Volume 17 Issue 3
July-September 2026

Submit your research paper

Indexing Partners
Academia Advanced Sciences Index Bielefeld Academic Search Engine CiteSeer DRJI Google Scholar Independent Search Engine & Directory Network ISI (International Scientific Indexing) Issuu Mendeley Research Networks
RefSeek ResearcherId - Thomson Reuters ResearchGate Scirus Scribd Semantic Scholar UTeM - Universiti Teknikal Malaysia Melaka Wiki for Call for Papers WorldCat Zenodo

Beyond Tokenism: Examining Gender and Caste Intersectionality in E-Governance Service Delivery for the Empowerment of SC Women in Andhra Pradesh

Author(s) Dr. Kiran Estarla
Country India
Abstract E-governance has emerged as a transformative instrument of public service delivery in India, yet its equitable impact remains deeply contested when examined through the intersecting axes of gender and caste. This paper investigates how Scheduled Caste (SC) women in Andhra Pradesh experience digital governance services, arguing that their marginality is compounded by the simultaneous operation of patriarchal structures and caste-based discrimination. Drawing on secondary data from the National Family Health Survey (NFHS-5), the Census of India 2011, the Annual Report of MeeSeva (2022–23), and peer-reviewed literature sourced from Google Scholar and Scopus, the study reveals that SC women encounter layered barriers — including digital illiteracy, infrastructural deficits, social mobility constraints, and bureaucratic gatekeeping — that render them functionally excluded from ostensibly universal e-governance platforms. The paper critically evaluates flagship initiatives such as MeeSeva, Jagananna Suraksha, and Amma Vodi in Andhra Pradesh, exposing the gap between policy intent and lived experience. Applying Kimberlé Crenshaw's framework of intersectionality, the paper challenges tokenistic approaches to inclusion and calls for a restructured, gender-and-caste-sensitive digital governance architecture. Recommendations include community-based digital literacy programmes, vernacular interface design, and grievance redressal mechanisms that are institutionally attuned to the intersectional vulnerabilities of SC women.
Keywords e-governance, intersectionality, Scheduled Caste women, digital exclusion, Andhra Pradesh, gender and caste, MeeSeva, digital empowerment.
Published In Volume 15, Issue 3, July-September 2024
Published On 2024-09-12
DOI https://doi.org/10.71097/IJSAT.v15.i3.11302
View / Download PDF File

Share this


CrossRef

Crossref DOI prefix of IJSAT is 10.71097/IJSAT

Downloads
Research Paper Format Copyright Permission Form and Undertaking Form Cover Page Vol 17 Isu 2Cover Page Vol 17 Isu 1Cover Page Vol 16 Isu 4

All research papers published on this website are licensed under Creative Commons Attribution-ShareAlike 4.0 International License, and all rights belong to their respective authors/researchers.

CC-BY-SA Open Access

About IJSAT
Fees & Payment
Current Issue
Publication Archive 		Submit Research Paper
Track Submission Status
Publication Guidelines
Publication Ethics 		Join as a Reviewer
Editors & Reviewers
Get Reviewer Membership Certi. 		Website/Journal Policies
Usage Policy
Content Policies
Privacy Policy
Contact Us Message on WhatsApp +91-9687-182-185 editor@ijsat.org