Laboratory Automation: How It Improved Service Quality and Patient Experience

Author(s)	Amani Abdulmohsen AlShammari, Lila Muteb Al Mutairi, Maha Mosleh Al Bugami, Sarah Mohammed Al Ghamdi, Sarah Abdulhadi AlDosari
Country	Saudi Arabia
Abstract	This research paper examines the transformative impact of laboratory automation on healthcare service quality and patient experience. The study employs descriptive methodology to analyze the implementation of automated systems in clinical laboratories across multiple healthcare institutions. Findings indicate that laboratory automation has significantly reduced turnaround times, decreased error rates, and enhanced patient satisfaction through more accurate and timely test results. The research demonstrates that automated systems have revolutionized laboratory workflows, improving efficiency, reducing costs, and improving patient outcomes. The study mainly focuses on the period between 2000 and 2013, during which laboratory automation underwent substantial development and widespread adoption in clinical settings.
Keywords	Laboratory Automation, Healthcare Quality, Patient Experience, Clinical Efficiency, Medical Testing, Workflow Optimization
Field	Medical / Pharmacy
Published In	Volume 4, Issue 1, January-March 2013
Published On	2013-01-15
Cite This	Laboratory Automation: How It Improved Service Quality and Patient Experience - Amani Abdulmohsen AlShammari, Lila Muteb Al Mutairi, Maha Mosleh Al Bugami, Sarah Mohammed Al Ghamdi, Sarah Abdulhadi AlDosari - IJSAT Volume 4, Issue 1, January-March 2013.

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