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Enhanced Paper: Enabling Asynchronous Integration: Bridging Order Systems, Quoting Systems, and Enterprise Resource Planning

Author(s) Ravikumar Thinnatti Palanichamy
Country United States
Abstract The integration of order intake, quoting, and Enterprise Resource Planning (ERP) systems is critical for operational efficiency and customer satisfaction in retail environments. This study investigates the challenges of an existing IBM WebSphere Integration architecture, which limits concurrent order processing to three transactions. This rigidity leads to significant inefficiencies, including delays, system failures, and revenue losses, particularly during high-demand periods. To address these issues, we propose a novel, lightweight integration framework that leverages asynchronous processing techniques, implemented through an upgraded IBM Business Process Manager. By shifting core processing functionalities to the ERP system, this model reduces order flow complexity and overcomes scalability constraints inherent in the legacy system.
Empirical results underscore the framework’s efficacy. Processing capacity increases by 300%, enabling the system to manage higher transactional volumes seamlessly. Average order processing times decreased by 40%, reflecting improved operational agility and system responsiveness. Support incidents drop from 20 to 4 per week, indicating enhanced stability, while customer acknowledgment times improve from 30 minutes to under 10 minutes, elevating the overall customer experience. Economically, the framework yields an 800% reduction in integration licensing costs, highlighting its cost-effectiveness and potential for scalability across retail operations.
These findings offer valuable insights for optimizing order management and Configure Price Quote (CPQ) systems, contributing to both academic and industry understanding of IT-driven operational enhancements. The proposed solution provides a practical roadmap for organizations aiming to enhance system robustness, streamline resource utilization, and align technological infrastructure with strategic objectives. By mitigating the limitations of traditional architectures, this research underscores the transformative potential of asynchronous integration in retail. Future studies could explore its applicability in diverse sectors, further validating its adaptability and reinforcing its role as a forward-looking approach to enterprise system integration.
Keywords Asynchronous Integration, Enterprise Resource Planning (ERP), Order Systems, Quoting Systems, Integration Optimization, Workflow Efficiency, Retail Order Processing, API Management, 4GL Programming, Supply Chain Management, Sequential Processing
Field Engineering
Published In Volume 11, Issue 1, January-March 2020
Published On 2020-03-11
Cite This Enhanced Paper: Enabling Asynchronous Integration: Bridging Order Systems, Quoting Systems, and Enterprise Resource Planning - Ravikumar Thinnatti Palanichamy - IJSAT Volume 11, Issue 1, January-March 2020. DOI 10.71097/IJSAT.v11.i1.3910
DOI https://doi.org/10.71097/IJSAT.v11.i1.3910
Short DOI https://doi.org/g9fzx6
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