International Journal on Science and Technology

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Impact of Post-Discharge Follow-Up on Patient Satisfaction in Surgical Care: A Review Study

Author(s) Akanksha Joshi, Dr Anshuman Sharma
Country India
Abstract Post-discharge follow-up is increasingly recognized as a vital component of surgical care that significantly influences patient satisfaction—a key indicator of healthcare quality and outcomes. This exploratory review study examines existing secondary literature to assess the impact of various post-discharge follow-up strategies on patient satisfaction in surgical settings. As surgical care transitions from inpatient to outpatient settings, ensuring continuity through structured follow-up becomes essential to minimize readmissions, address complications early, and provide psychological reassurance (Smith et al., 2018). Through a thematic synthesis of peer-reviewed articles, meta-analyses, and systematic reviews published over the last decade, this study explores the effectiveness of follow-up modalities such as telephonic consultations, home visits, outpatient check-ups, and digital communication tools. Evidence suggests that timely and personalized follow-up is positively associated with higher satisfaction scores, improved communication, and greater adherence to post-operative instructions (Jones & Lee, 2020). Moreover, patient satisfaction is notably higher when follow-up is proactive, culturally sensitive, and integrated with discharge planning (Kumar & Patel, 2017). However, disparities remain in the accessibility and quality of follow-up services, particularly in low-resource settings. This review highlights the need for standardized follow-up protocols and further empirical studies to address gaps in evidence, especially in diverse surgical populations. By synthesizing current findings, this study underscores the critical role of post-discharge engagement in enhancing patient-centered care and informs future policy directions in surgical care pathways.
Keywords post-discharge follow-up, surgical care, patient satisfaction, secondary data, review study, continuity of care, healthcare quality
Field Business Administration
Published In Volume 16, Issue 2, April-June 2025
Published On 2025-05-28
DOI https://doi.org/10.71097/IJSAT.v16.i2.5654
Short DOI https://doi.org/g9mvvm
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