International Journal on Science and Technology

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Call for Paper Volume 16 Issue 2 April-June 2025 Submit your research before last 3 days of June to publish your research paper in the issue of April-June.
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Volume 16 Issue 2
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Adoption and Effectiveness of Enterprise Resource Planning (ERP) Systems : A Comparative Analysis of Key Performance Indicators (KPIs) and the Perceived Value from Automation

Author(s) VINAYAK GOEL
Country India
Abstract This research investigates the adoption and effectiveness of Enterprise Resource Planning (ERP) systems among Micro, Small, and Medium Enterprises (MSMEs) in Delhi, India. The study explores the extent of ERP adoption, key performance indicators (KPIs) used to measure its effectiveness, and the perceived value derived from automation. It identifies the drivers and barriers influencing ERP implementation, emphasizing the role of cloud-based and modular ERP solutions tailored to specific business needs. A cost-benefit analysis assessed ERP's impact on operational efficiency, decision-making, and compliance, especially under India's evolving regulatory frameworks such as GST and e-invoicing. The findings reveal that while ERP systems significantly improve productivity, financial accuracy, and scalability, challenges such as high initial investment, lack of technical expertise, and resistance to change remain. By examining local businesses across sectors—including retail, manufacturing, and distribution—this paper provides insights into ERP implementation success factors, particularly through the lens of real-time data, KPI monitoring, and organizational adaptability. The study concludes with policy and practical recommendations for facilitating ERP accessibility and enhancing SME competitiveness in the digital economy
Keywords : Enterprise Resource Planning (ERP), SMEs, KPIs, digital transformation, cost-benefit analysis, operational efficiency
Field Business Administration
Published In Volume 16, Issue 2, April-June 2025
Published On 2025-06-06
DOI https://doi.org/10.71097/IJSAT.v16.i2.6009
Short DOI https://doi.org/g9pz6v
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