International Journal on Science and Technology

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Call for Paper Volume 16 Issue 2 April-June 2025 Submit your research before last 3 days of June to publish your research paper in the issue of April-June.
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Agentforce: Transforming CRM with Autonomous AI Agents in Salesforc

Author(s) Karthik Kambhampati
Country India
Abstract Salesforce’s Agent force introduces a novel paradigm to customer relationship management (CRM) by embedding autonomous AI agents natively on its platform. Unlike traditional chatbots, Agent force leverages the Atlas Reasoning Engine to perform multistep reasoning, enabling execution of complex workflows such as lead qualification, customer service resolution, and campaign optimization. This paper discusses the system architecture, agent capabilities, implementation challenges, and future trends, showcasing Agent force as a significant advancement in AI-powered enterprise solutions.
Keywords Agentforce, Salesforce, CRM, Autonomous Agents, Atlas Reasoning Engine, AI Workflow Automation, NLP, Customer Experience
Field Engineering
Published In Volume 16, Issue 2, April-June 2025
Published On 2025-06-26
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