International Journal on Science and Technology

E-ISSN: 2229-7677   •   Impact Factor: 9.88

A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal

Call for Paper Volume 17 Issue 2 April-June 2026 Submit your research before last 3 days of June to publish your research paper in the issue of April-June.
Submit Research Paper Join as a Reviewer

Plagiarism is checked by the leading plagiarism checker TurnItIn

Call for Paper

Volume 17 Issue 2
April-June 2026

Submit your research paper

Indexing Partners
Academia Advanced Sciences Index Bielefeld Academic Search Engine CiteSeer DRJI Google Scholar Independent Search Engine & Directory Network ISI (International Scientific Indexing) Issuu Mendeley Research Networks
RefSeek ResearcherId - Thomson Reuters ResearchGate Scirus Scribd Semantic Scholar UTeM - Universiti Teknikal Malaysia Melaka Wiki for Call for Papers WorldCat Zenodo

Agentforce: Transforming CRM with Autonomous AI Agents in Salesforc

Author(s) Karthik Kambhampati
Country India
Abstract Salesforce’s Agent force introduces a novel paradigm to customer relationship management (CRM) by embedding autonomous AI agents natively on its platform. Unlike traditional chatbots, Agent force leverages the Atlas Reasoning Engine to perform multistep reasoning, enabling execution of complex workflows such as lead qualification, customer service resolution, and campaign optimization. This paper discusses the system architecture, agent capabilities, implementation challenges, and future trends, showcasing Agent force as a significant advancement in AI-powered enterprise solutions.
Keywords Agentforce, Salesforce, CRM, Autonomous Agents, Atlas Reasoning Engine, AI Workflow Automation, NLP, Customer Experience
Field Engineering
Published In Volume 15, Issue 4, October-December 2024
Published On 2024-11-07
View / Download PDF File

Share this


CrossRef

CrossRef DOI is assigned to each research paper published in our journal.

IJSAT DOI prefix is
10.71097/IJSAT

Downloads
Research Paper Format Copyright Permission Form and Undertaking Form Cover Page Vol 17 Isu 1Cover Page Vol 16 Isu 3Cover Page Vol 16 Isu 2

All research papers published on this website are licensed under Creative Commons Attribution-ShareAlike 4.0 International License, and all rights belong to their respective authors/researchers.

CC-BY-SA Open Access

About IJSAT
Fees & Payment
Current Issue
Publication Archive 		Submit Research Paper
Track Submission Status
Publication Guidelines
Publication Ethics
Peer Review & Plagiarism 		Join as a Reviewer
Editors & Reviewers
Reviewer Referral Program
Get Reviewer Membership Certi. 		Website/Journal Policies
Usage Policy
Content Policies
Privacy Policy
Contact Us Message on WhatsApp +91-9687-182-185 editor@ijsat.org