International Journal on Science and Technology

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Volume 16 Issue 4
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Empowering Careers: the Impact of Communicative English and Innovations in Learning for Hotel Management

Author(s) Mrs Shahna MOIDEEN P
Country India
Abstract Abstract
Communicative English occupies a pivotal position in the hospitality industry since the quality of guest engagement and experience provision greatly relies upon the effectiveness of communication. Hotel staff interact with clients from various cultural and linguistic backgrounds, and English acts as the common medium of interaction in international tourism settings. Enhanced communicative English competence raises the level of service quality, promotes trust, and leads to desirable guest satisfaction results that have a direct impact on the success of hospitality business. This theoretical paper discusses communicative English as a prime employability skill and addresses creative teaching methodologies that facilitate language proficiency development for hotel-management students. Based on communication competence theory, service quality research, employability models, and hospitality skills acquisition studies, the research postulates a conceptual model relating language training innovations with indicators of professional achievement including confidence, complaint management, and guest relations management. The article offers implications for educators, curriculum developers, and industry trainers alike, highlighting the importance of systemic and experiential learning approaches in consonance with changing workforce realities.
Keywords Keywords: Communicative English, Hospitality Training, Guest Satisfaction, Employability, Language Proficiency, Hotel Management Education, Experiential Learning
Field Arts
Published In Volume 16, Issue 4, October-December 2025
Published On 2025-11-19
DOI https://doi.org/10.71097/IJSAT.v16.i4.9260
Short DOI https://doi.org/hbb8hf
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