International Journal on Science and Technology

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Volume 16 Issue 2
2025

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Enhancing Service Quality through the Integration of Technology in the Department of Labor and Employment in Iligan City

Author(s) Norhaynah S. Cabili, DPA
Country Philippines
Abstract This research examines the integration of technology within the Department of Labor and Employment (DOLE) office in Iligan City, Philippines. Employing a quantitative approach and a descriptive research design, the study focuses on employees directly engaged in DOLE’s operations. The findings reveal a diverse demographic profile of respondents, with a majority of females in the 20-30 age range and holding college degrees. Technology integration within DOLE is evident through a computer network, a comprehensive national website, a secure database server, and an interconnected internet infrastructure. Challenges faced by administrators include funding constraints, lack of expertise, and resistance to change. The study underscores the importance of financial investment, training, data security, interoperability, cybersecurity preparedness, user support, and tailored strategies to address these challenges effectively. The research suggests that technology integration has positively transformed DOLE’s operations, enhancing efficiency, transparency, and effectiveness in service delivery. The insights provide a foundation for further improvements in technology integration and public service delivery, with potential implications for similar organizations seeking to enhance their technological capabilities.
Keywords Technology Integration, Public Sector Efficiency, Employee Training, Data Security
Published In Volume 16, Issue 2, April-June 2025
Published On 2025-04-28
Cite This Enhancing Service Quality through the Integration of Technology in the Department of Labor and Employment in Iligan City - Norhaynah S. Cabili, DPA - IJSAT Volume 16, Issue 2, April-June 2025. DOI 10.71097/IJSAT.v16.i2.4236
DOI https://doi.org/10.71097/IJSAT.v16.i2.4236
Short DOI https://doi.org/g9gx67
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