
International Journal on Science and Technology
E-ISSN: 2229-7677
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Impact Factor: 9.88
A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal
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Volume 16 Issue 3
July-September 2025
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The Role of Micro-Interactions in Enhancing FinTech Usability
Author(s) | Sajindas Devidas |
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Country | United States |
Abstract | Digital finance platforms form the backbone of modern personal and business money management, yet their complexity can easily overwhelm users. Features such as bill splitting, investing, loan applications, and multi-step transfers require navigation through numerous screens, jargon-filled content, and complicated validation steps. As such, reducing the cognitive burden on users has risen to a top design priority for product teams seeking both user retention and engagement. Modern financial applications are essential for managing banking, payments, and investments, but their complexity can overwhelm users, resulting in errors, frustration, and disengagement. Reducing cognitive load, the mental effort required to operate these apps, is crucial for usability and inclusivity. (1) This research paper analyzes how UX strategies, interface simplification, information hierarchy, and AI-driven aids can help users confidently complete complex financial transactions. Drawing on recent advances in digital banking UX and referencing successful initiatives, it presents a structured approach for designing financial tools that empower users. |
Keywords | Cognitive Load, User Experience, Financial Technology, Digital Banking, Transaction Complexity, Interaction Design, UX Simplification. |
Field | Engineering |
Published In | Volume 16, Issue 3, July-September 2025 |
Published On | 2025-08-16 |
DOI | https://doi.org/10.71097/IJSAT.v16.i3.8000 |
Short DOI | https://doi.org/g92ntm |
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IJSAT DOI prefix is
10.71097/IJSAT
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