International Journal on Science and Technology

E-ISSN: 2229-7677     Impact Factor: 9.88

A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal

Call for Paper Volume 16 Issue 3 July-September 2025 Submit your research before last 3 days of September to publish your research paper in the issue of July-September.

The Role of Micro-Interactions in Enhancing FinTech Usability

Author(s) Sajindas Devidas
Country United States
Abstract Digital finance platforms form the backbone of modern personal and business money management, yet their complexity can easily overwhelm users. Features such as bill splitting, investing, loan applications, and multi-step transfers require navigation through numerous screens, jargon-filled content, and complicated validation steps. As such, reducing the cognitive burden on users has risen to a top design priority for product teams seeking both user retention and engagement. Modern financial applications are essential for managing banking, payments, and investments, but their complexity can overwhelm users, resulting in errors, frustration, and disengagement. Reducing cognitive load, the mental effort required to operate these apps, is crucial for usability and inclusivity. (1)

This research paper analyzes how UX strategies, interface simplification, information hierarchy, and AI-driven aids can help users confidently complete complex financial transactions. Drawing on recent advances in digital banking UX and referencing successful initiatives, it presents a structured approach for designing financial tools that empower users.
Keywords Cognitive Load, User Experience, Financial Technology, Digital Banking, Transaction Complexity, Interaction Design, UX Simplification.
Field Engineering
Published In Volume 16, Issue 3, July-September 2025
Published On 2025-08-16
DOI https://doi.org/10.71097/IJSAT.v16.i3.8000
Short DOI https://doi.org/g92ntm

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